Returns

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What’s your return policy?

 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at astroalmost@gmail.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If either of those apply, please contact us at astroalmost@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at astroalmost@gmail.com within three business days after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

Return Policy

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Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our fulfilment center's part are covered at their expense.

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If you notice an issue on the products or anything else on the order, please submit a problem report.

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The return address is set by default to our fulfilment center facility, do not use any other address please.

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Wrong Address - When placing an order, if you provide a shipping address (the address you'd like your order to be shipped to) that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

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We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Returned by Customer - You must contact us at astroalmost@gmail.com prior to returning any product, with all relevant information concerning the item(s) in question.

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Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

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1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

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therefore Astro Almost reserves rights to refuse returns at our sole discretion.

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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.